Press article April 2008: Bishop’s Move Luton looks to customer service to face down adversity

A new staff training initiative ensures high customer retention and referrals despite a slowing housing market.

Bishop’s Move Luton, part of the largest privately owned removals company in the UK, is taking a unique approach to talk of a downturn in the local removals and storage market by looking to excellent customer service as a way to ensure existing customers are retained, and new ones found via referrals.

A three-day training programme, held in February, gave all 36 members of staff the opportunity to enhance their existing customer service skills and to see how, when applied correctly, such skills can make the difference during challenging times.

Bishop’s Move Luton employed specialist external company, Executive Playground, to deliver their TeamVention Challenge programme.